Email support@vybravideos.com with the app version and a job or project ID when available. Never send passwords, magic links, or full payment details.
Generation help
A job failed
Open Projects and check the job status. Definitively failed jobs release their reserved coins. A job marked as reconciling has an uncertain provider result; please allow the app to finish checking before retrying.
A video is still processing
Leave the project in place and reopen the app later. Vybra Videos reconnects to active jobs after backgrounding. Contact support if the status has not changed after a reasonable wait.
Coins and purchases
My balance looks out of date
Open the coin screen and use Sync purchases. Signing out and back in also refreshes the server balance. Consumable coins are synchronized from verified store transactions rather than restored as a subscription.
I need a refund
Apple controls App Store refunds. Request the refund through Apple. Confirmed refunds may remove unused granted coins; cases where the coins were already spent may require support review.
Sign-in help
Vybra Videos supports email sign-in links and provider sign-in. Open email links on the device where Vybra Videos is installed. If a link expired, request a new one. Apple users can manage Hide My Email forwarding in their Apple ID settings.
Privacy and account deletion
Use Profile → Delete Vybra Videos account to remove the app’s profile, private media, projects, Series, push tokens, jobs, and wallet access. This does not delete the shared Vybra sign-in identity used by other Vybra apps. For a privacy request or deletion problem, use the contact address above.
Report content or a security issue
Include the project or job ID, what happened, and the device/app version. Do not attach illegal content unless support specifically requests a safe transfer method. For urgent threats, contact local emergency services first.